Lava Suites And Lounge

“Great location and although some renovation is required the staff more than make up for it. Highly recommended.”

Lava Suites is perfectly situated in Fira, out of the Centre but very close to it. The hotel itself although a little run down has great views from the communal area (and one of the suites) but has fantastic staff that make the stay very pleasant.

“Great suites, missing the last details”

We have been here for some nights for our anniversary. The rooms are really luxury huge with partly traditional old greek furniture which gives them a very nice touch. All is very clean and tidy. The personel, Olga and David are really courteous and always friendly and keeping everything together b… more

We have been here for some nights for our anniversary. The rooms are really luxury huge with partly traditional old greek furniture which gives them a very nice touch. All is very clean and tidy. The personel, Olga and David are really courteous and always friendly and keeping everything together but we have been missing the last little details to make this place lasting special. The view is just awesome every time again. If you want to get great value with an unbeatable view you must get there.

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“Great location, but service and rooms were average”

We booked this hotel because of it's amazing location on the caldera, we had the most stunning views at breakfast and all the restaurants we wanted to go to were walking distance. The rooms are very basic and the ones on the ground floor are a quite dark as not much light gets in, it felt like bein… more

We booked this hotel because of it's amazing location on the caldera, we had the most stunning views at breakfast and all the restaurants we wanted to go to were walking distance. The rooms are very basic and the ones on the ground floor are a quite dark as not much light gets in, it felt like being in a cave (could be the experience they were going for). Breakfast was good and made fresh every morning. You could eat at the tables outside or have it delivered to your room, this was a nice touch. We had read great reviews about the service at Lava Suites, but unfortunately we did not experience any of this and it left us wondering if the owners had changed. We never met the owner/manager. Upon arriving, we were greeted by a staff member who kept repeating that he was new and was unable to answer many of our questions. The staff were hardly ever onsite, and were not very helpful when we messaged via whatsapp. We had a few issues and asked to speak to the manager to address some of our concerns but they did not feel inclined to make the effort to come and speak to us. Overall, it could have been a much better experience if the staff put in a little more effort upon noticing we were experiencing some issues and were not entirely satisfied.

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“Perfect place - great service”

We had a very spacious room with a terrace and a astonishing view. The receptionist and waitress are very friendly and helpful. In my opinion there are missing a lot of details like a little bit of shade. Everything is done a bit loveless, which is a pity. My kids had another room, which didn't co… more

We had a very spacious room with a terrace and a astonishing view. The receptionist and waitress are very friendly and helpful. In my opinion there are missing a lot of details like a little bit of shade. Everything is done a bit loveless, which is a pity. My kids had another room, which didn't correspond with the images on the website. That was very unfortunate! Overall I'd rate this place only average.

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