- Parking
- Free parking at hotel
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Kids' club
- Kids´ club
- Room service
- Luggage storage
- Children’s pool
- Pool jacuzzi
- Restaurants
- Themed restaurant
- À la carte restaurant
- Buffet restaurant
- Gym and SPA
- Wellness area with massage service
- Gym
- Jacuzzi
- Sauna
- Swimming pools
- Full spa
- Sunbeds
- Garden area
- Towel Service
- Reception
- 24-hour reception
- Means of communication with the center
- Shuttle
- Shuttle transfer
- Airport transfer
- Transfer to nearest town
- Transfer to port
- Bars
- Coffee shop
- Indoor bar
- Activities
- Tennis court
- Golf course (within 3 km)
- Water sport facilities (on site)
- Padel tennis
- Bike rental
- Table tennis
- Accessibility
- Accessible floor to reception
- Handrails on the ramp
- Hotel entrance with ramp
- Unobstructed access to both sides of the bed
- Hotel entrance with steps
- Free basin depth greater than 60cm
- Bathroom with shower
- Bathroom door greater than 80cm
- Shower floor at the same level as the bathroom floor
- It has single-flow taps
- It has support bars in the bathroom
- Toilet access with bars
Good to know
Taxes included in the final price:
No
Convinced yet? Check availability
Congratulations! You know how to look for deals
Very good
Based on 9635 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Playa del Carmen
Showing 4 featured reviews out of 9635 TripAdvisor reviews
T
Todd s
12/03/2025
“Wonderful dinner!”
Excellent food. Our fav on the property. My wife would not stop talking about the meat. No seriously she was obsessed. It got somewhat uncomfortable. Then dessert came and at least we didn’t talk about the meat anymore. Now it was the flan. Perfect sweetness.
V
Veronika S
12/03/2025
“Yes yes yes”
Marcos made our experience the best. He was kind and funny. I asked him to talk to me only in Spanish and he did. We had laugh. The food? Amazing, if you want to experience a typical Mexican food I can recommend this great experience. Much as gracias Marcos
T
Tony R
10/03/2025
“Adult pool bar”
Margarito was very professional and provided great service. His attention to detail was fabulous. His friendly and welcoming demeanour was much appreciated. The caipirinha and margaritas were the best in Mexico and were the highlight of our visit to the pool
L
Linda L
10/03/2025
“Disappointed in some areas.”
We arrived at the resort 4-5 hours late due to Sunwing’s two hour delay in the baggage area. No communication was given to travellers. Then the buses were more than two hours late taking us to our resort. Unacceptable. The heat and lack of places to sit was cruel and chaotic. I will not fly Sunwin… more
We arrived at the resort 4-5 hours late due to Sunwing’s two hour delay in the baggage area. No communication was given to travellers. Then the buses were more than two hours late taking us to our resort. Unacceptable. The heat and lack of places to sit was cruel and chaotic. I will not fly Sunwing again. Cancún was unbelievably disorganized. The resort did not cater to later arrives. The tired room was adequate and cleaned daily. The water was undrinkable but the provided sanitary water system in the hallways was a welcome relief. There was no complimentary water bottles. The over-abundance of ants on our ground-level Terrance prevented us from sitting on the terrace. The smell of sewage was also overwhelming at times. On a positive note, the food at the buffet and restaurants was great. The cleaners worked diligently. I never received a message from Sunwing while staying at the resort as all contacts were sent to my home computer. Due to lack of communication I missed the return Sunwing bus back to the airport after investigating the delay in our departure. I was told to hire a taxi at our own expense (70Us + 20uS) for tips. I wouldn’t return to Cancun.
less
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info