Description
Facilities: The hotel has 6 lifts and features 274 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cash machine. Wireless internet access (no extra charge) is provided in public areas. The hotel offers a number of facilities for guests with disabilities. A number of shops, including a supermarket, are great for shopping or just br… more
Meals: The hotel includes a lobby bar. Great food and friendly service await guests in 3 air-conditioned restaurants. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast, half board and all-inclusive. Breakfast, lunch and dinner are available.
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- Entertainment
- Live music
- Entertainment for adults
- Entertainment
- Club
- Shops in hotel
- Aerobics
- Parking
- Parking
- Parking near the hotel
- Valet parking
- Services
- Nursery
- Indoor pool
- Kids' club
- Kids´ club
- Breakfast room service
- Room service
- Luggage storage
- Safe
- Newspapers
- Car hire
- Foreign currency exchange
- Luggage storage
- Private check-in and check-out
- Wake-up call
- Sale of tickets
- Gardens
- Public bathroom
- Sun terrace
- Terraces
- Sale of tours
- Hairdressers / Beauty salon
- Security service
- Hair dryer
- Bike rental service
- Wedding service
- Childproof doors
- Board games
- Kids´ playground
- Play area
- Babysitting service
- Children’s pool
- Heated pool
- Sun terrace
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- À la carte restaurant
- Buffet restaurant
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Sauna
- Bars
- Beach bar
- Pool bar
- Coffee shop
- Café bar
- Bar
- Indoor bar
- Swimming pools
- Full spa
- Children’s pool
- Sunbeds
- Towel Service
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Non-smoking rooms
- Children
- High chair
- Activities
- Tennis court
- Golf course (within 3 km)
- Water sport facilities (on site)
- Snorkelling
- Padel tennis
- Bike rental
- Golf course
- Surfing
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Ground floor reception
- Hotel entrance with ramp
- Lift on the ground floor
- Restaurant on the ground floor
- Entertainment rooms, toilets in adapted communal areas
- Entertainment rooms, international accessibility signage at the entrance
- Restaurant with toilets in adapted communal areas
- Restaurant table height 75-78cm
- Non-slip shower floor
- Free basin depth greater than 60cm
- Bathroom with shower
- Bathroom door greater than 80cm
- Shower floor at the same level as the bathroom floor
- It has single-flow taps
- It has support bars in the bathroom
- Toilet access with bars
- Check-in/Check-out
- Check-in from: 2.00 pm h — Check-out before: 11.00 am h
- Minimum registration age without supervision
- 18
Good to know
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Excellent
Based on 2021 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Chiclana de la Frontera
Showing 5 featured reviews out of 2021 TripAdvisor reviews
T
Traveler641877
20/10/2024
“Enjoyed the break. Shame about the weather.”
Excellent hotel- beautiful layout , very helpful service from reception staff and porters. Lovely food with plenty of choice . Service at the bar also very prompt. 2 golf courses nearby- 3 mins drive from hotel. Short walk to the beach. WILL VISIT AGAIN.
J
Jennifer W
Gibraltar
14/10/2024
“Brilliant stay”
Lovely and attentive staff. Great food and drinks selection. A really nice pool and sea views. We will definitely be coming back in the summer. We had a facial and a massage at the spa, and recommend it. The gardens are very peaceful and good to relax in.
H
honza478
Zlin, Czech Republic
12/01/2025
“Nice and pleasant stay”
Hotel has excellent food, unmatched location, long and nice beach. However rooms are quite outdated and simple for 5 stars, yet very clean. The lack of free parking is unconvenient for many guests and to pay 40€ for vallet parking is really too much. Anyway, I would love to return back.
F
FFM9
Berlin, Germany
03/11/2024
“Very good hotel with unpleasant staff”
To start with, thank you to Aleandro Torrens, the reception desk manager at our check out who was the rudest possible person we met during our 2 weeks stay in Spain. He was a highlight of rudeness impolite behaviour, arrogantand uselessness too, If this wasn't for him, marking with a despicable att… more
To start with, thank you to Aleandro Torrens, the reception desk manager at our check out who was the rudest possible person we met during our 2 weeks stay in Spain. He was a highlight of rudeness impolite behaviour, arrogantand uselessness too, If this wasn't for him, marking with a despicable attitude our check out (he refused to store our suitcases in a secured manner and was as. Pleasant as a prison door, I had to call in the assistant GM) Otherwise we would have had a very good stay, but we saw a clear lower service level in this 5* Iberostar vs the 4* Iberostar Waves Málaga, here personnel was less attentive, much less reactive at the restaurant, table cleaning would not be prompt, they wouldnt tend tables to ask for wine order, we would need to ask for a 3rd plate to be set our a 4 people table, as well the lunch and pool restaurant would often run out of half what was on the menu, from Nachos to Gnocchi, to desserts, not a day without something not available, we would even ask before ordering, and they would come 5mns latter saying that "this as well as ran out". However, the rooms were quiet and comfy, ours had an espresso machine inside. A bath tub in the large bathroom, but soap and amenities weren't of a top brand as you would expect in a 5*. The food was in general superior in quality to any other Iberostar we stayed in, their all inclusive offer was worth it, from meats to fish the Selection and cooking were good to excellent, if it wasn't for the lunch options limited on some days. Wines were good and their main lobby bar doing good (and real) cocktails with time Alcools (Cardhu 12 years, Havana club 7 years,..) included in the offer, so was our room mini bar, which wasn't replenished daily, another service faux pas. They have a tiny indoor spa pool, a good fall back when weather is bad as it happened that week. The smallest out of the 2 main pools was heated, around 23 or 24c and was swimmable despite the air temperature on the lower 20s, the side pools are reserved for the rooms directly connected to it and are worth staying in only during high summer days, the main pool is gigantic and far enough. The beach is accessible from the hotel and definitely deserves a visit. Gorgeous! Parking wise, the streets around are free, but often full, the hotel is charging 15e a night in their underground parking, if you cant find a spot outside. Albeit this venue is listed as IHG member, there is no status recognition whatsoever, don't expect any upgrade, nor the said welcome points or welcome gifts stated on Iberostar website, while we booked here because it is part of the IHG agreement. All in all an excellent hotel but that deserves better staff, that like to work in an upscale venue. The one we saw during our week here were way under the competence of their Málaga waves colleagues, who didn't stop smiling a minute, here we seemed sometime to bother them just by our presence. Pity
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J
Jo62Bloggs
Polmont, United Kingdom
18/10/2024
“Good hotel, just needs a few tweaks.”
Great hotel, 4+ stars, not sure it’s a 5*. Easy to find, ample car parking,€20 a night, so a bit pricey. Reception staff welcoming & helpful. Room was a good size & bathroom fine, however no separate shower & as ever you had to climb into the bath to have a shower. Also lack of places in bathroom t… more
Great hotel, 4+ stars, not sure it’s a 5*. Easy to find, ample car parking,€20 a night, so a bit pricey. Reception staff welcoming & helpful. Room was a good size & bathroom fine, however no separate shower & as ever you had to climb into the bath to have a shower. Also lack of places in bathroom to hang towels to I dry off- do they didn’t dry off & needed replacing daily as a consequence. Bathrobe provided& nice toiletries. Comfortable bed. Balcony was fine- seats not that comfortable & don’t think our balcony was swept in the full week we were there- it was permanently sandy. Loved the water stations in the corridor- meant we had access to cold drinking water all the time at no extra cost. The hotel public areas were spacious & peaceful- no noisy animation at the pools. Pools were great, good towel service & pool bar/ restaurant fine. We stayed half board - buffet for breakfast & dinner. Good choice of food but as usual a few bottle necks. The drinks service at night was a bit random & we had no idea if anything was included or if it was charged to our room. I think this needs to be dealt with. Also if you asked for a glass of wine at dinner you rarely got the same size or the same wine twice. If you gave food allergies, you have to be aware. We had one person with a shellfish/molluscs allergy & most nights couldn’t eat the fish as it is all cooked on the same hot plate- shellfish, white fish etc. No ingredients list on any of the dishes. We spoke to guest services & a chef about the oriental section & he advised that as they bought the sauces in they couldn’t guarantee it was shellfish free - so just avoid that section! We ate well, however it made things a bit restricted for that person. This is a good hotel & the location for the beach is perfect. It was reasonable value for money.
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