Description
Facilities: The hotel was modernised in 2023. 340 non-smoking rooms and 21 junior suites are available to guests in a 5-storey main building and a 2-storey auxiliary building. A baggage storage service and a cash machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessi… more
Location: This spa and conference hotel lies right at the heart of the city close to the marina. It is just 100 m to the sea and 3 km to the sandy beach. An abundance of shops, restaurants and bars are to be found in the vicinity (within 100 m of the hotel) and nightclubs and a shopping centre are located 3 km away. Convenient public transport links are to be found within 50 m of the hotel.
Hotel highlighted for…
Meals: Dining facilities include a bar and a piano bar. Guests can dine in a cosy atmosphere at the restaurant (a buffet and high chairs). Catering options include bed and breakfast and all-inclusive special. All-inclusive holidaymakers enjoy special extras like live cooking, in addition to a selection of alcoholic and non-alcoholic beverages.
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- Shuttle transfer
- Beach transfer
- Entertainment
- Live music
- Entertainment for adults
- Evening entertainment
- Entertainment
- Club
- TV lounge
- Pool table
- Dartboard
- Games room
- Shops in hotel
- Table tennis
- Computer room
- Aerobics
- Lending library
- Pool table
- Dartboard
- Table tennis
- Parking
- Parking
- Outside parking
- Free parking near hotel
- Parking near the hotel
- Wi-Fi
- Complimentary Wi-Fi
- Complimentary WiFi
- Complimentary Wi-Fi
- Services
- Kids' club
- Indoor pool
- 24-hour reception
- Kids´ club
- Room service
- Laundry
- Luggage storage
- Safe
- Ironing board
- Newspapers
- Car hire
- Cash machine
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Wake-up call
- Ironing service
- Sale of tickets
- Gardens
- Public bathroom
- Sun terrace
- Terraces
- Sale of tours
- Dry cleaning service
- Hairdressers / Beauty salon
- Coffee machine
- Security service
- Coffee maker
- Hair dryer
- Banquet and event room
- Bike rental service
- Credit cards accepted
- Medical service
- Vending machines
- Wedding service
- Cloakroom
- Kids´ playground
- Play area
- Babysitting service
- Children’s pool
- Cot
- Sun terrace
- Heated pool
- Sun terrace
- Towel service
- Hair salon
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- All-inclusive restaurant
- À la carte restaurant
- Buffet restaurant
- Restaurant with diet menus
- Facilities for events and banquets
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Gym and SPA
- Spa
- Gym
- Wellness area with massage service
- Turkish bath
- Jacuzzi
- Sauna
- Bars
- Pool bar
- Coffee shop
- Café bar
- Vending machines
- Bar
- Tea and coffee in common areas
- Swimming pools
- Full spa
- Recreational area
- Children’s pool
- Sunbeds
- Umbrellas
- Garden area
- Other
- Air conditioning
- Additional services
- Laundry service
- Daily room cleaning
- Self-service laundry
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Non-smoking rooms
- Activities
- Tennis court
- Golf course (within 3 km)
- Water sport facilities (on site)
- Snorkelling
- Padel tennis
- Bike rental
- Table tennis
- Diving
- Golf course
- Beach volleyball
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly rooms
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
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Excellent
Based on 4899 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 5 featured reviews out of 4899 TripAdvisor reviews
T
Tourist46585260085
13/02/2025
“Exceeded our expectations”
The food is wonderful and caters for everyone, there's so much choice for all diet options including vegan and vegetarian, the chefs and staff do a fabulous job. All of the staff are welcoming, helpful and friendly. We stayed in a superior sea view room, it was clean with a walk-in shower in the … more
The food is wonderful and caters for everyone, there's so much choice for all diet options including vegan and vegetarian, the chefs and staff do a fabulous job. All of the staff are welcoming, helpful and friendly. We stayed in a superior sea view room, it was clean with a walk-in shower in the bathroom and enjoyed the balcony overlooking the pools, trees and sea and mountains. The piano bar got busy on the odd occasion and had great live music, plenty of seating areas to sit and chat or watch the world go by. It's a short walk down to the marina where there's a supermarket, some shops and plenty of bar/restaurants if you plan to eat out. I'd highly recommend it.
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Janet B
10/02/2025
“10th visit”
We always go to Costa Calero in January for our wedding anniversary, this time it was extra special as it was our golden wedding anniversary. Unknown to us our son n daughter in law got in contact with hotel and asked them to decorate our room, what a fantastic surprise it was, Patricia our houseke… more
We always go to Costa Calero in January for our wedding anniversary, this time it was extra special as it was our golden wedding anniversary. Unknown to us our son n daughter in law got in contact with hotel and asked them to decorate our room, what a fantastic surprise it was, Patricia our housekeeping lady had took time over it and it looked brilliant. Also big thank you to hotel for champagne & chocolates which also arrived in our room a very nice touch. Looking forward to see you all next year.
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bumblebee56
Bradford, United Kingdom
09/02/2025
“Relaxing get away”
What a beautiful hotel and everything that goes with it. Defo a four star and maybe worth a bit more. No kettle in room but water left everyday. We have a travel kettle so enjoyed a cuppa on the balcony whilst sun coming up. Rooms are bright, modern and spacious. Bathroom great with lovely sho… more
What a beautiful hotel and everything that goes with it. Defo a four star and maybe worth a bit more. No kettle in room but water left everyday. We have a travel kettle so enjoyed a cuppa on the balcony whilst sun coming up. Rooms are bright, modern and spacious. Bathroom great with lovely shower. Food wise….plenty to choose from even for the fussy eater. The grounds are vast but it doesn’t feel crowded and there are plenty of sunbathing areas dotted around with sunbeds. The pools are great with shower areas. Five minutes down hill takes you to a small marina. Turn right at the bottom of the hill and there you will find the water taxi into puerto del carmen. It will take you around 20 minutes to stroll around the small marina. Tuesday morning there is a small market there. Do make use of the curtesy bus into puerto del carmen which leaves three times a day. It only takes approx ten minutes. If you book excursions you are picked up outside front of hotel turn left. Sunday market in Teguise is a lively experience and seems to have recovered to pre covid times. The short north tour is a great five hours outing. The staff at this hotel are friendly, courteous and well informed. We were all inclusive and enjoyed the drinks package, check on the stand up computer board for what’s included. We were happy with Grand Marnier, Tia Maria, Sambuca, Jameisons. Sangria very refreshing. All in all this hotel, although somewhat isolated, is a very pleasant way to spend a relaxing holiday. Would return if there was nowhere else to go as we like to travel around.
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9
945maggiec
08/02/2025
“Lovely hotel with stunning views”
Just back a few days ago. On first impressions on arrival reception staff and Manuela very welcoming and extremely helpfull. Sea view room on 5th floor with stunning views down to the Marina and beyond. Room gorgeous and extremely clean, bed very comfy. Walk in Shower with Clarins products and bat… more
Just back a few days ago. On first impressions on arrival reception staff and Manuela very welcoming and extremely helpfull. Sea view room on 5th floor with stunning views down to the Marina and beyond. Room gorgeous and extremely clean, bed very comfy. Walk in Shower with Clarins products and bathrobes. Nesspresso coffee machine and daily top up of mini bar. 3 bottles of water daily too. We did have all inclusive plus package which included access to prestige lounge and extras. Prestige space in Dining room was very welcome, quieter and included any type of wine on wine list served by the bottle at no extra cost and freshly squeezed orange in the morning. Only criticism was that food while very good could have been slightly hotter. Breakfast and Dinner really good, But still good selection at lunch too. As we were Prestige we also did the the A La Carte night, Filet Mignon was amazing as was all the 3 courses. All branded spirits includes in our package so lots of choice. Prestige lounge was fairly quiet, so very relaxing and a good place to chill. Piano bar often busy but never queued at most 1 or 2 people waiting. We didn't do the shows as most nights they were the animation team so can't comment. Always loads of sunbeds every day snd amazing pools. Didn't make it to the Spa as were out walking every day. The hotel was full but the hotel absorbed all the guests. All the staff were friendly and very helpfull noticeably very hard worked. Perhaps more staff needed when summer season comes in. There is building work which was below our 5th floor room but really didn't bother us they were very clean and as quiet as they could be, not disruptive at sll The whole hotel was extremely clean and we would definitely go back. But definitely found Manuela at reception needs a big mention and a big thank you for all your help.
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Coastal13626424297
08/02/2025
“Its ok but needs lot of improvement. Doubt i would return”
Travelled with my hubby 8 year old son 75 year old dad for his birthday. We went all inclusive Hotel has some great points Grounds are lovely No fights for sun beds Rooms are comfortable Water bottles changed every day Rooms cleaned daily 5 min walk to marina Daily bus service to puerto del car… more
Travelled with my hubby 8 year old son 75 year old dad for his birthday. We went all inclusive Hotel has some great points Grounds are lovely No fights for sun beds Rooms are comfortable Water bottles changed every day Rooms cleaned daily 5 min walk to marina Daily bus service to puerto del carmen Negative points Drinks are rubbish on all inclusive cava was vile, cant even get pink gin on all inclusive, 1 daily cocktail on offer. Worst all inclusive ive ever been to. There are 3 pools would have hoped for music at 1 of the pools. Its a pretty dull hotel will suit some people i suppose. We dont like anything wild but like a bit of an atmosphere. Piano bar should be open during day as reception would be nice to sit in during day. Hotel is mainly 70+ and there is no atmosphere, evening entertainment is like something out of a caravan park. Animation team are pleasant and my son loves getting involved but here he could not get involved in pool table tennis etc as he had to be 13+ never been to a hotel like this. There was no other kids there. For us the food and drink were a let down Lunch restaurant is terrible really need to up there game with that and food in main restairant is so luke warm. Beans at brekkie are stone cold. Could do with a food vans or just more choice. Service is pretty slow we always had to wait on a table in the restaurant and always managed to get served a drink but never got a refill. None of the staff are that friendly. Think they are pretty understaffed
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