Description
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional features at this hotel include complimentary wireless Internet access.
Hotel highlighted for…
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Wind down with a drink at one of the 6 bars of our hotel.
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- Additional services
- Lift
- Reception
- 24-hour reception
- Entertainment
- Dartboard
- Entertainment for adults
- Live music
- Pool table
- Parking
- Free parking
- Shuttle transfer
- Airport transfer
- Wi-Fi
- Complimentary Wi-Fi
- Free WiFi throughout hotel
- Services
- Breakfast in bed
- Infinity Pool
- Luggage storage
- Reading room
- Room service
- Sun terrace
- Bars
- Coffee shop
- Indoor bar
- Pool bar
- Restaurants
- Buffet restaurant
- Themed restaurant
- À la carte restaurant
- Swimming pools
- Adults-only outdoor pool
- Full SPA circuit
- Gardens
- Poolside sun loungers
- Towel service
- Gym and SPA
- Gym
- Jacuzzi
- Massages
- Sauna
- Turkish bath
- Activities
- Bike rental
- Golf course within 3 km
- Padel tennis
- Snorkelling
- Tennis court
- Water park
- Accessibility
- Accessible floor to reception
- Bathroom door greater than 80cm
- Bathroom with shower
- Entertainment rooms, toilets in adapted communal areas
- Free basin depth greater than 60cm
- Hotel entrance with ramp
- Hotel entrance with steps
- It has support bars in the bathroom
- Restaurant table height 75-78cm
- Restaurant with toilets in adapted communal areas
- Shower floor at the same level as the bathroom floor
- Toilet access with bars
- Unobstructed access to both sides of the bed
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
Good to know
Taxes included in the final price
No
This property has additional information that you can
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Excellent
Based on 6970 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Puerto Del Carmen
Showing 4 featured reviews out of 6970 TripAdvisor reviews
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patricialY568AN
Hertford, United Kingdom
10/03/2025
“Perfect hotel for couples”
Absolutely love this hotel, every single member of staff from the front desk to the cleaners provide a first class service, the hotel must have a brilliant manager! The staff cannot do enough to make your stay perfect. Thank you to everyone, in particular Konte who gave us such a warm welcome and… more
Absolutely love this hotel, every single member of staff from the front desk to the cleaners provide a first class service, the hotel must have a brilliant manager! The staff cannot do enough to make your stay perfect. Thank you to everyone, in particular Konte who gave us such a warm welcome and Erika who looked after our room to such a great standard every day. I cannot recommend this hotel highly enough.
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Frances B
10/03/2025
“Secrets Lanzarote is well worth a visit ”
We have just spent an amazing week at Secrets despite the rain. The facilities and staff were excellent. Portofino was the only restaurant we didn't enjoy. Special mention has to go to Roman at La Habana. He is outstanding! Also Lula who prepares the sushi to a spectacular level. Oceana was a lovel… more
We have just spent an amazing week at Secrets despite the rain. The facilities and staff were excellent. Portofino was the only restaurant we didn't enjoy. Special mention has to go to Roman at La Habana. He is outstanding! Also Lula who prepares the sushi to a spectacular level. Oceana was a lovely experience with excellent staff. All in all well worth a visit. A short walk takes you to Puerto de Calero with a lovely marina and excellent bars and a superb Indian restaurant. Well done Secrets
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LatchG
London, United Kingdom
10/03/2025
“Great hotel, great staff, great food and facilities”
March 25 family holiday Genuinely believe the hotel, facilities, staff are really good. The food was also very good, especially the Gohan sushi bar and Blue water grill, only minor gripe was at the Portifino restaurant where the Pizzas were doughy and not typical Italian Pizza. We did not try the … more
March 25 family holiday Genuinely believe the hotel, facilities, staff are really good. The food was also very good, especially the Gohan sushi bar and Blue water grill, only minor gripe was at the Portifino restaurant where the Pizzas were doughy and not typical Italian Pizza. We did not try the sea food Resturant, but did hear good feedback. Although all staff at the hotel were great, two stand out over and above the rest, Rohan in the Gohan bar/ restaurant who was excellent, funny and entertaining whilst delivering excellent service, and Gorka who seemed to work in every restaurant and bar, always had a smile and provided great service. The sports facilities and pool area were also great, we used the Tennis and Paddel courts mainly as well as the gym, but other facilities and entertainment were also available. Sun beds bountiful. My only real gripe is the WiFi which had way too many dead spots and was not up to the job for a hotel of this size. It needs an overhaul. Those due to come, enjoy !! It is a great hotel.
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CWW190763
Walton-On-Thames, United Kingdom
10/03/2025
“Comfortable, Pleasant Stay, But Not 5 Star”
Spent 10 days here on a Preferred B&B package which worked pretty well for us. Convenient location for airport and getting around the island by car. Really appreciated the absence of children, quietness, clean, comfortable and generally well-equipped room, lounge access and the fact we could brea… more
Spent 10 days here on a Preferred B&B package which worked pretty well for us. Convenient location for airport and getting around the island by car. Really appreciated the absence of children, quietness, clean, comfortable and generally well-equipped room, lounge access and the fact we could breakfast in the Portofino restaurant rather than the busier World Cafe. We had one dinner at the World Cafe which was ok, but we would not have rushed to dine there again, given the variety of local options available in Puerto Calero just 10 minutes walk away. Didn't really use any of the hotel's facilities (spa etc) other than sunbeds by pool but by afternoon it was sometimes more difficult to find beds with some shelter by the Preferred Club pool than the general one. Thought the nightly entertainment offerings in the reception area with seating all lined up in rows looked a bit holiday-campish. Had to report a couple of issues during our stay; in one area of the complex there was a distinct drain or sewer smell - it got better briefly but was still often evident thereafter and is not what one expects in a 5 star establishment. We also had a plumbing issue on the day we were leaving which wasn't addressed with any urgency. Otherwise, though, the hotel met our needs.
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