Description
Dip into one of the 6 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite..
When you stay at Grupotel Alcudia Pins in Muro, you'll be on the beach, within a 15-minute drive of Playa de Muro and Alcúdia Port. This family-friendly hotel is 3 mi (4.8 km) from Alcúdia Beach and 10.9 mi (17.6 km) from Pollensa Port.. Distances are displayed to the nearest 0.1 mile and kilometer. Playa de Muro - 0.5 km / 0.3 mi Es Comú - 0.7 km / 0.5 mi Albufera Natural Park - 2.7 km / 1.7 mi Playa de Can Picafort - 3.3 km / 2.1 mi Platja dels Francesos - 3.5 km / 2.2 mi Finca Pública de Son Real - 4.8 km / 3 mi Es Figueral de Son Real - 4.8 km / 3 mi Alcúdia Beach - 4.8 km / 3 mi Cova de Sant Martí - 5.6 km / 3.5 mi Karting Can Picafort - 5.7 km / 3.5 mi Hidropark - 6.8 km / 4.2 mi Na Patana - 6.9 km / 4.3 mi Playa de Son Bauló - 7 km / 4.3 mi Roman Remains of Pollentia - 7.3 km / 4.6 mi Alcúdia Port - 7.4 km / 4.6 mi The nearest major airport is Palma de Mallorca Airport (PMI) - 66.1 km / 41.1 mi. Near Playa de Muro.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with international cuisine at Bufet principal, one of the hotel's 5 restaurants.
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- Entertainment
- Entertainment
- Pool table
- Parking
- Free parking at hotel
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Pool
- Foreign currency exchange
- Fax / Photocopier
- Barbecue
- Children’s pool
- Gym and SPA
- Gym
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Smoking
- Smoking areas
- No smoking allowed anywhere in the hotel
- Bars
- Café bar
- Swimming pools
- Children’s pool
- Activities
- Water park
- Table tennis
- Minimum registration age without supervision
- 18
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Very good
Based on 2262 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Platja de Muro
Showing 5 featured reviews out of 2262 TripAdvisor reviews
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Nicole K
12/01/2025
“We will keep coming back”
Had such a fantastic time in may last year than we are coming again at the end of August beginning of September this year. Rooms- we had a 1 bedroom apartment with bunkbeds and pool veiw, block C. Was absolutely perfect, no issues in the slightest. Veiw from the balcony was absolutely breathtakin… more
Had such a fantastic time in may last year than we are coming again at the end of August beginning of September this year. Rooms- we had a 1 bedroom apartment with bunkbeds and pool veiw, block C. Was absolutely perfect, no issues in the slightest. Veiw from the balcony was absolutely breathtaking, praying we get block C again!! Everything was clean and tidy, no bad smell like some of the other reveiws state. Beds were comfortable and shower in the bathroom was easy to use. Food- we were AI and tried every restaurant, we loved them all, there's plenty to choose from, kids even went for seconds. Drink- there's plenty included in AI, if you want a specific drink you may need to pay extra but you get a discount. Staff- all we communicated with were fantastic! All polite and friendly, no issues atall, I've seen reviews saying some are rude but that's not our experience atall. Pools- absolutely freezing but we all still enjoyed them, was a great way to boost the body if you're feeling lazy lol. Kids were happy coming out for a cuddle wrapped in towels then heading back in. Pools aren't heated. Beach is absolutely stunning!!! Overall, we had the most fantastic time and cannot wait to come back again. See you in August Alcudia pins, we have 229days to go👏
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janetJ2603FR
21/10/2024
“A lovely holiday destination”
It is a big hotel, catering for families. The food was amazing, great quality and a huge choice every night. Our bathroom was not cleaned to a high enough standard. Sunloungers by the pool were grubby. The beach was beautiful and there is easy access. My grandson loved baby club and the entertainme… more
It is a big hotel, catering for families. The food was amazing, great quality and a huge choice every night. Our bathroom was not cleaned to a high enough standard. Sunloungers by the pool were grubby. The beach was beautiful and there is easy access. My grandson loved baby club and the entertainment.
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Calamity_Jones
Croydon, United Kingdom
11/10/2024
“Excellent family hotel!”
We stayed here for a week in September with our two year-old. It's an excellent hotel for children - the place feels like it focuses on families, and accommodates children everywhere. Overall, the hotel was mostly great, with a few minor issues. Food/Restaurants: Really good, and plentiful. I was … more
We stayed here for a week in September with our two year-old. It's an excellent hotel for children - the place feels like it focuses on families, and accommodates children everywhere. Overall, the hotel was mostly great, with a few minor issues. Food/Restaurants: Really good, and plentiful. I was pleasantly surprised with the variety. Great cheese and olives! There is food everywhere, all day long. We really enjoyed sitting outside at the beach restaurant. The desserts were not good though - mostly cream cake and cheap ice cream. Pools: The children's pool was strangely cold, but the main pool was a pleasant temperature. There are pools everywhere, so you won't struggle to find somewhere to swim! The sea is the main attraction, though. It's less than a 1 minute walk from the hotel, and is vast, with beautiful sand. Location: Nice location with excellent access to buses. There's a supermarket built into the hotel, and another a short walk away. Taking the bus towards Port d'Alcudia will reveal and endless row of bars/restaurants and souvenir shops/supermarkets. You can easily travel from this hotel to Alcudia on the bus. There is also a bus connection to Palma. I’d recommend hiring a car, though, as the bus services struggle to meet capacity – we had buses drive past us several times because they were too full to accept any more passengers. However, hiring a car incurs issues with parking and road congestion. Facilities for children: The hotel also has a baby room (for changing, and playing, etc), and a great playground. For older kids, there are also trampolines. My only complaint about the hotel is regarding the pool bar, which was open in the evening, but not accepting all-inclusive guests. So I had to walk to the main bar area to get a drink. We were on holiday with a small toddler, who was sleeping, so we spent our evenings on our balcony. The staff at this bar were not busy – seems that all of the pressure is put on the main bar, and the pool bar is a quiet, relaxing night for the employees.
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Christina H
Warrington, United Kingdom
28/10/2024
“Not 4 star”
We booked this hotel thro the Tui shop telling them our preferences in a 4* A/I holiday. It was not a 4* but 3* as it stated outside the hotel. We asked for evening entertainment this was centred around the children till approx 9.30pm after that there was nothing not even piped music at the bar, v… more
We booked this hotel thro the Tui shop telling them our preferences in a 4* A/I holiday. It was not a 4* but 3* as it stated outside the hotel. We asked for evening entertainment this was centred around the children till approx 9.30pm after that there was nothing not even piped music at the bar, very disappointing. Staff were good, food Ok, Tapas evening very good, room comfortable and clean. We usually go 4* A/I and have never experienced such lack of entertainment. Will never go again 😠
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Gillian A
10/10/2024
“Ok but won’t be returning”
Stayed at this hotel end of September for two weeks, all inclusive. Arrived around 1am and was told food was out in restaurant. Cold meats were warm and loads of flies around the drinks machines. Went to room where we found it to be dated in the kitchen and bathroom (better pictures shown online of… more
Stayed at this hotel end of September for two weeks, all inclusive. Arrived around 1am and was told food was out in restaurant. Cold meats were warm and loads of flies around the drinks machines. Went to room where we found it to be dated in the kitchen and bathroom (better pictures shown online of kitchen). The main bedroom had damp on wall. Stains on curtains and couch bed cover. The snack bar was closed within a few days of staying here meaning the kids couldnt get hot dogs etc without having to pay at the takeaway area. The outside restaurant closed at night due to “end of season.” This resulted in the main restaurant being absolutely hectic at dinnertime causing us to eat out. Food was ok, bit repetitive but was served raw pork one night. Bar only serves two alcoholic drinks per person at one time and the queue at the pool bar was horrendous. The hotel must be run purely on profit as I have never heard rules like this before. TUI advertised this hotel to have a softplay. No, the softplay is now the towel room which my small children were very disappointed with. Won’t be staying here again. It is advertised by TUI as 4 star T’s. It’s not, it’s a 3. To end on a positive note my children loved the pools and the TUI entertainment staff were amazing. They really do a lot for this hotel.
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