Description
Facilities: The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a currency exchange service. The complex offers a number of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. The grounds of the complex feature a playground and a lovely garden. … more
Location: This attractive, hotel is situated in the tourist resort of Playa de Muro and is only separated by a superb sandy beach by the coastal road and sand dunes. Trips to towns of Ca'n Picafort and Alcudia are especially a worthwhile experience, within 6 km of the hotel they may be both easily reached using public transport. There is a stop for the public transport to be found in front of the hotel.
Meals: The dining area includes a restaurant with air conditioning and a bar. Half board is offered as a catering option. It is also possible to order breakfast.
- Other
- Air conditioning
- Additional services
- Laundry Service
- Reception
- Reception
- Entertainment
- Entertainment for adults
- Live music
- TV lounge
- Pets
- Pets allowed
- Smoking
- Smoking not allowed
- Wi-Fi
- Wi-Fi
- Services
- Indoor pool
- Kid´s club
- Bars
- Bar
- Snack bar
- Swimming pools
- Children’s pool
- Gym and SPA
- Spa
- Activities
- Surfing
- Table tennis
- Accessibility
- Wheelchair access
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 11.00 am h
- Minimum registration age without supervision
- 18
Good to know
Taxes included in the final price
No
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Excellent
Based on 785 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Platja de Muro
Showing 2 featured reviews out of 785 TripAdvisor reviews
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nbert84
Massa, Italy
02/09/2024
“wonderful place to enjoy with children - bad welcome from reception”
it is a perfect holiday week with family. clean room, sea view room wonderful, food with very good quality. although it is a big hotel and from the room to the dining room we have to go for several minutes. a very good furnished miniclub area. internal to the hotel there is also a shop, 2 big op… more
it is a perfect holiday week with family. clean room, sea view room wonderful, food with very good quality. although it is a big hotel and from the room to the dining room we have to go for several minutes. a very good furnished miniclub area. internal to the hotel there is also a shop, 2 big open swimming pool + one internal. the bad issue is the reception. very bad the guy received me and my family: very rude and impolite instead of welcome us. in addition along awaiting time. aside it, a perfect holiday. my family appreciated the vacation.
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Laila C
21/08/2024
“Avoid if you have allergies or dietary restrictions”
Our son has a severe allergy to some nuts and also reacts to egg. At breakfast we noticed that the muesli had a pile of walnuts in the middle, and the sign did not include nuts in the allergens. We raised this with the maitre d and his response was not satisfactory. He first said foods might conta… more
Our son has a severe allergy to some nuts and also reacts to egg. At breakfast we noticed that the muesli had a pile of walnuts in the middle, and the sign did not include nuts in the allergens. We raised this with the maitre d and his response was not satisfactory. He first said foods might contain small amounts so best to avoid- obviously our son needed to eat so we couldn’t avoid everything, and then when we clarified it was a large amount he said he couldn’t do anything at the time, and eventually said he’d let the kitchen know later. We explained the urgency; that others could potentially have a reaction but that didn’t seem to phase him. To our shock the communication to the kitchen did not happen, or was not done effectively as the same thing happened every morning subsequently. The particular staff member was cold and tried to avoid any eye contact after this incident. I do hope that his attitude is addressed. In the last evening, similar happened with a watermelon salad, it had walnuts but gluten was the only listed allergen, the blue cheese also had nuts sprinkled on it most evenings. We were on high alert for the nuts that my son is allergic to, so there may have been other errors, and certainly spotted a few with the cakes and desserts. We raised the allergies when we arrived as advised to by the hotel in an email beforehand, however we spoke to the head chef via another chef translating, and we’re not offered much advice or help other than when we asked about a few specific foods. It was very busy and awkward as there was no specific person to ask each evening. The plain pasta had egg listed as an allergen, but we were informed that this was incorrect and it did not contain egg. Other than this, (and the mosquitoes!) we had a great stay at the resort. Rooms are a little dated but everywhere else felt newly renovated, loved the spa, the kids club is amazing, 1 min to the beach, great pools, lots of space and sun lounges. We would definitely go again if we had some assurance that this has significantly improved; I hope it doesn’t take a significant event for the resort to change their practice.
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