Apartamentos Park Plaza

“Great location, good value but...”

We stayed 21 days at Apartamentos Park Plaza Puerto de la Cruz room 201 for 830 euros in 2025. Great location clean. We asked for a room safe key. The receptionist “said 2 euros per day, let me count the days.” When he got to "February 29, 30 and 31" we smiled. In any event the room safe was too s… more

We stayed 21 days at Apartamentos Park Plaza Puerto de la Cruz room 201 for 830 euros in 2025. Great location clean. We asked for a room safe key. The receptionist “said 2 euros per day, let me count the days.” When he got to "February 29, 30 and 31" we smiled. In any event the room safe was too small to accommodate a small laptop. One room key two guests…interesting. Turns out it was impossible to have two functioning room keys. If one works the other one won’t. We did not see a single cockroach.The bathroom had a sign no toilet paper in the toilet. After seven flushes solid waste was still present. We determined the best course was let it sit for a few hours to soften up then flush. With patience and persistence it worked. Imagine a shower with a perfectly flat shower floor. After the first flood we noticed signs of water damage everywhere wood touched the tile floor. We eventually learned to take a shower without causing a flood. We asked the receptionist where we could launder our clothes. He directed us to a nearby laundry service and said “they will have your clothes ready in two hours." When we arrived at this laundry it was closed. The receptionist must have forgotten today was Sunday. We never asked any Park Plaza staff about anything again. We did find a native Canary islander at the currency exchange just meters from Calle Santo Domingo 21who was extremely helpful. For example we asked for a recommendation of a restaurant with panoramic ocean views. He knew if reservations were needed, his recommended food choices were outstanding. The physicians at Calle Santo Domingo 21 were extremely helpful and willing to prescribe nearly anything. We found prescription drug prices to be 1/5 to 1/10 the price of the identical drug in the US.

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“Very basic, average accommodation ”

The position is great, right in the square where with the action is. the roof top pool is great and the roof had the advantage of a patio where you can smoke, even when the pool is shut ( pool opens 10-18.0). There were cockroaches in the room, we asked reception to move us but they wouldn't, they … more

The position is great, right in the square where with the action is. the roof top pool is great and the roof had the advantage of a patio where you can smoke, even when the pool is shut ( pool opens 10-18.0). There were cockroaches in the room, we asked reception to move us but they wouldn't, they did say they would treat the room, but the cockroaches continued. Some of us had internal rooms with no balcony, this was not made clear when we booked, however in some ways this was an advantage in the end, our friends in the adjoining hotel tropical who had balcony got a lot of noise from the square till after midnight. The lack of balcony was ok as we could go up to the roof, we were disappointed as all the photos showed balconies to all the rooms. The TV was terrible and although they advertised satellite TV there was no way you could change the language to English as the hotel has some how locked the language to German or Spanish. We have stayed in Spain for ever and never not managed to change the language on the TV, this was very annoying as our older family looked to stay in and watch Tele after a busy day.

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