Description
Ideal for beach vacationers, this 4-star hotel is situated in a quiet area in Puerto de la Cruz, about 20 minutes by car from the beach. There are a number of shops nearby. The hotel has an elevator and features 23 single rooms and 227 double rooms. The reception desk is open around the clock. A car rental service, medical assistance, a coin-operated laundry and a lounge are available. Wireless i… more
Casual restaurant ,Full service bar/lounge ,Onsite restaurant.
- Additional services
- Lift
- Reception
- 24-hour reception
- Entertainment
- Live music
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Kids' pool
- Room service
- Sun terrace
- Bars
- Coffee shop
- Pool bar
- Restaurants
- Buffet restaurant
- Swimming pools
- Children’s pool
- Gardens
- Outdoor pool
- Poolside sun loungers
- Towel service
- Activities
- Bike rental
- Padel tennis
- Accessibility
- Ground floor reception
- Hotel entrance with steps
- Lift-accessible floor
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
Good to know
Taxes included in the final price
No
This property has additional information that you can
see here
Very good
Based on 1342 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 5 featured reviews out of 1342 TripAdvisor reviews
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Lindsey B
06/02/2025
“Lovely relaxing hotel”
We stayed here for 10 days in January,bed and breakfast. We loved this hotel only thing that I would change is the location. My mobility is terrible and it's up a very steep hill. We didn't let it spoil our holiday as we had taxis which were only 4 euros to the centre. Staff were all polite and ver… more
We stayed here for 10 days in January,bed and breakfast. We loved this hotel only thing that I would change is the location. My mobility is terrible and it's up a very steep hill. We didn't let it spoil our holiday as we had taxis which were only 4 euros to the centre. Staff were all polite and very friendly. If you like a balcony request one as we had a terrace facing the road. Rooms were clean and tidy. We bought all inclusive drinks bands for the 3 days we stayed in during the day. Only 14 euro a day . We drunk more than that in soft drinks and coffees around the pool ,so well worth it. Plenty of choice for breakfast, missing it now I'm home.
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Pompeymike180
Portsmouth, United Kingdom
28/09/2024
“Fantastic Little Gem”
Well after reading reviews before we left i can honestly say we couldn't of had a better time here. Breakfast, plenty to choose from...Yoghurt Fried Breakfast Omelette cooked to order Continental sliced meats Pastries and Salad. The grounds and pool are highly maintained. Yes it's on a hill so catc… more
Well after reading reviews before we left i can honestly say we couldn't of had a better time here. Breakfast, plenty to choose from...Yoghurt Fried Breakfast Omelette cooked to order Continental sliced meats Pastries and Salad. The grounds and pool are highly maintained. Yes it's on a hill so catching the bus into town...1 Euro 45 cents for a single is by far the best way to go. Taxi is around 5 Euro from Town. Bus To Santa Cruz was about 6 Euro and definitely worth the trip, it's just over an hours bus ride. Can't thank the staff enough.
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K F
England, United Kingdom
19/11/2024
“Room 129a, please read before booking”
When booking this hotel I was unsure due to mixed reviews, but I'm reviewing based on our stay, for 4 nights. 1. Hotel is on a hill, but manageable for walking. Check in from 15.00, one out of 3 rooms were not ready and we had to wait around 1 hour for the final room to be ready, during the time wa… more
When booking this hotel I was unsure due to mixed reviews, but I'm reviewing based on our stay, for 4 nights. 1. Hotel is on a hill, but manageable for walking. Check in from 15.00, one out of 3 rooms were not ready and we had to wait around 1 hour for the final room to be ready, during the time waiting I went to reception twice and was told 30 mins, again another 30 mins. Not what you need following a long journey from leaving your home. 2. Rooms are a decent size, beds comfy. needs decorating but was clean on arrival. The back door to the balcony had stripping paint, could cause splinters, the door also had cracks in so daylight was entering through not enough to disrupt but a door should not have any cracks in anyway. Walls are so thin you can literally hear everything, luckily we were in the same booking group of our neighbours but the only thing separating our room was a single door. So no privacy noise wise. Obviously can hear traffic outside and the cleaning cupboard was literally next to our room, so from 8am, you will be woken up by cleaners, as they are not quiet nor considerate! Cleaners came in when we had DO NOT DISTURB sign on (although we were not in the room it's not the point. For towel changes, place dirties on floor to be replaced otherwise you will have to use the same towels. No bin Liners in bin. Although can't be helped we had 2 cockroaches in our room throughout our stay, we informed reception lady for cleaners to come in and remove, 1st time she forgot to ask colleague, and 2nd time she called whilst we were at the desk, but noone came to remove them! 3. NO KETTLE/TEA MAKING FACILITIES IN ROOM!. 30 euros to hire one! 4.CASHLESS HOTEL 5. Freezing cold pool! Not many people used it. 6. Food- we were bed and breakfast, there was a variety of buffet style food but personally did not feel it catered for all. If you wanted to purchase buffet lunch it costs 12 euros and for dinner costs 15 euros but this does not include drinks! and you get the smallest cups for hot drinks!! But pool side have selected lunch menu and snacks. 7. Most guests were alot older ( retirement age) mainly German and some French. Although this didn't affect us in anyway, this could make people feel uneasy about feeling isolated (we were a group of 5 english), some Welsh visitors were there too. On the plus side, we had lovely weather, 6 euros to the town puerto de la cruz, one way. There lots of restaurants, bars, and sea views. Is walkable about 20 mins but hilly. Personally we will not be staying at this hotel again. Hope this helps.
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Joanne M
11/11/2024
“Overall not the best”
Comfortable beds ,hotel felt like a retirement home and definitely not for English speaking people didn’t converse with any other guest. I felt the room was ok couldn’t understand why no kettles or cups in a room that had a fridge , especially as we were there for b&b basis the worst part for my… more
Comfortable beds ,hotel felt like a retirement home and definitely not for English speaking people didn’t converse with any other guest. I felt the room was ok couldn’t understand why no kettles or cups in a room that had a fridge , especially as we were there for b&b basis the worst part for myself personally was no smoking any where on the hotel grounds except the roof terrace or the front which I found extremely inconvenient & wish I’d have known this as I would not of considered this hotel and the pool water was absolutely freezing & spoilt our experience of swimming
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Sandra K
07/10/2024
“Mixed bag”
I wouldn't recommend this place unless you are retired. When we arrived it was like a retreat for the elderly. We stuck out like sore thumbs, we are from Ireland so we stood out, the whole week we were there we meet one other English speaking person he was from Scotland he was there with his grands… more
I wouldn't recommend this place unless you are retired. When we arrived it was like a retreat for the elderly. We stuck out like sore thumbs, we are from Ireland so we stood out, the whole week we were there we meet one other English speaking person he was from Scotland he was there with his grandson. This is definitely for fench and german guests. 4 star rating is a joke, I would say closer to 3 or 2 and a half. One socket in the room, rooks were super clean beds comfortable. But you can everything from other rooms. The doors and windows were just about in one piece little tiny pin holes in the doors. I had read alot of the reviews before going and they were quite mixed. I have to say if you can find a better option take it. We made the best of it. We had breakfast option it was good to be fair if a bit sparse. There is a shuttle bus to take you to the town, but I would say taxis are better options from 5 to 6 euro. You have a wait for shuttle bus and they only leave on so many, my parents weren't left on at all, told no more even though there was plenty of seating. Driver was terribly rude. Staff were efficient albeit stand offish. Entertainment was soo boring!! We went the molly malone would highly recommend music and craic!!! Albertos is about a 5 minute walk would highly recommend food and drink and view is to die for.
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