Description
Facilities: The resort was modernised in 2024. The resort has 153 rooms, which are located on 18 storeys and are reachable by 4 lifts. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The… more
Location: This hotel is situated directly on the impressive cliffed coastline, overlooking the sea. Playa Jardin Beach lies just 10 minutes' walk away and the centre of Puerto de la Cruz is some 2 km away and can easily be reached by the regular hotel bus service (no service available on Sundays and public holidays).
Meals: Dining facilities include a dining room and a breakfast room. Guests can dine at the restaurant (non-smoking, a buffet, à la carte and high chairs). Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast, half board and full board.
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- Entertainment
- Entertainment for adults
- TV lounge
- Pool table
- Dartboard
- Games room
- Shops in hotel
- Computer room
- Parking
- Parking
- Parking near the hotel
- Pets
- Pets allowed
- Wi-Fi
- Complimentary Wi-Fi
- Bars
- Pool bar
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Indoor bar
- Gym and SPA
- Gym
- Wellness area with massage service
- Shuttle transfer
- Beach transfer
- Transfer to nearest town
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Means of communication with the center
- Shuttle
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Services
- Room service
- Luggage storage
- Safe
- Newspapers
- Supermarket in hotel
- Car hire
- Fax / Photocopier
- Luggage storage
- Sale of tickets
- Gardens
- Library
- Public bathroom
- Sun terrace
- Terraces
- Sale of tours
- Security service
- Hair dryer
- Banquet and event room
- Bike rental service
- Medical service
- Wedding service
- Childproof doors
- Board games
- Children’s pool
- Cot
- Seasonal outdoor pool
- Heated pool
- Hair salon
- Medical centre
- Serviced office
- Conference centre
- Meeting rooms
- Restaurants
- Buffet restaurant
- Restaurant with diet menus
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Swimming pools
- Children’s pool
- Garden area
- Activities
- Tennis court
- Snorkelling
- Padel tennis
- Bike rental
- Mini golf
- Table tennis
- Diving
- Golf course
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 18
Good to know
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Very good
Based on 410 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Puerto De La Cruz
Showing 3 featured reviews out of 410 TripAdvisor reviews
J
Jeanette M
22/12/2024
“Thoroughly enjoyed our stay”
Food. Staff suite pool area all first class Big thank you to receptionist Macarena for her kindness assistance and professionalism. She is a credit to the hotel. Unlike the barman by the pool. He was rude bad tempered and drank too much dissarano behind the bar
O
Odyssey426730
Liverpool, United Kingdom
04/08/2024
“Lovely holiday - room unacceptable ”
This was my first solo holiday abroad and I wanted somewhere not too quiet but not too lively. This hotel ticked all the boxes. The grounds are immaculate and well kept. The staff were lovely and very friendly and approachable and the hotel was a nice walk away from the town centre. BUT...my room… more
This was my first solo holiday abroad and I wanted somewhere not too quiet but not too lively. This hotel ticked all the boxes. The grounds are immaculate and well kept. The staff were lovely and very friendly and approachable and the hotel was a nice walk away from the town centre. BUT...my room was unacceptable for a hotel of 4 star - I would be very generous giving it a 3 star at best. It was very, very dated. The fixtures and fittings were dirty and ripped. The room smelt and the pillow protectors were yellow. The wiring to one of the lamps was exposed!! On the plus side, the safe and air con were free. I mentioned this upon check out and was advised it was being maintained. Overall I enjoyed my four night stay, but I wouldn't recommend if all rooms were the same and I wouldn't return.
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L
LoveTravel550873
22/03/2024
“Could be wonderful”
Overall, we would give this hotel 3 stars. The lobby is beautiful, the pool areas and gardens are too. The staff are without exception very friendly and welcoming. The location, about 1-1.5 miles from the centre of Puerto de la Cruz suited us and we like walking. The main negative is that although … more
Overall, we would give this hotel 3 stars. The lobby is beautiful, the pool areas and gardens are too. The staff are without exception very friendly and welcoming. The location, about 1-1.5 miles from the centre of Puerto de la Cruz suited us and we like walking. The main negative is that although the food at breakfast and dinner is varied and plentiful, any hot food is mostly lukewarm. There seems to be some issue with the method of keeping the food hot as it’s all a buffet system. Other hotels seem to be able to keep food hot but here it isn’t which spoils it. The lighting in the dining room is also very bright and so in the evening it feels a bit like being in a canteen, not a restaurant. Our room, facing the garden was large, clean and had everything we needed although it’s surprising how dated it was, comparing it to the lobby and bar, it needs refurbishing. In contrast to the dining room, the lighting in here was very poor, no central light existed. We did have some trouble with the lift cards, as did many others and this does need rectifying. We also had an issue with the pre-payment special offer with drinks at dinner where we were given the wrong information by two staff members which resulted in our bill being higher than expected on departure although we were given a free drink in compensation. As the hotel only appeared to be maybe a third to half full, the guy who tried to put some evening entertainment on seemed to be fighting a losing battle and it was very quiet which wouldn’t suit everyone.
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