Grand Mercure Xian Renmin Square

“Enjoyable Stay”

I stayed here with my tour group. The room was very comfortable but I could not get the air conditioning to work properly and because my room faced west, it was quite warm in the afternoon. the room was spacious with a comfortable bed and pillow and huge bathroom. Breakfast each morning was plentif… more

I stayed here with my tour group. The room was very comfortable but I could not get the air conditioning to work properly and because my room faced west, it was quite warm in the afternoon. the room was spacious with a comfortable bed and pillow and huge bathroom. Breakfast each morning was plentiful with lots of fruit. I enjoyed my stay here for 3 nights.

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“An impressive appearance not reflected in the rooms, 5 star reception area, 3 star rooms.”

The entrance and reception is very impressive, bright and spacious, our room was very different. The room was very dark, small and lacked that instant freshness, it felt more like a cupboard. It overlooked derelict buildings and had no view. There were lots of mosquitoes in the room and I got a rea… more

The entrance and reception is very impressive, bright and spacious, our room was very different. The room was very dark, small and lacked that instant freshness, it felt more like a cupboard. It overlooked derelict buildings and had no view. There were lots of mosquitoes in the room and I got a really nasty bite. Our room was tired and small. It needed an upgrade and looked entirely different than photos shown on their website - photos with the blinds pulled down in the bathroom overlook derelict buildings or the back of the hotel – not a beautiful holiday view. Room service was excellent and delivered quickly but we had to eat off our knees, there was no room to place the two trays on the tiny desk. The breakfast buffet had a good selection of food although all a little bland. The hotel is in a good location but not sure if I would return based on the room. An impressive appearance not reflected in the rooms, 5 star reception area, 3 star rooms. I can only base my opinion on the room the hotel chose to allocate us.

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“Site seeing”

On arrival the building looks impressive, but when we arrived by taxi late at night 12.45 pm the night porter was on his phone And DID NOT come down from his seat untill we got almost the top of the stairs, he did open the door but did not offer to help with luggage🤔🤔 The lobby reception desk is s… more

On arrival the building looks impressive, but when we arrived by taxi late at night 12.45 pm the night porter was on his phone And DID NOT come down from his seat untill we got almost the top of the stairs, he did open the door but did not offer to help with luggage🤔🤔 The lobby reception desk is smaller than expected, but it is an old building, 1 lift 🤔 Got told the wrong floor for our room by the staff, so had to come back down to reception ( when coming in late at night is not good) The room was ok clean and had a very big bed but couldn’t connect to the internet, also had a old feal very dated, and did NOT. Like the lighting system at all , operated from one side of the bed ONLY Stupid 🤔😡internet bad so had to change rooms. It was no better 😡😡 so we had to just use normal signal ( using up valuable data) Breakfast was ok nice omelettes but the breakfast was not as good or impressive as other places of 4 * hotels, staff was pleasant and trying to be helpful. The swimming pool as advertised was NOT in the hotel but in the Sofitel hotel which was ((very impressive hotel) but 5* which is 2 minutes walk away🤔 I think in its day the hotel was a grand place to stay with opulent decor, but if you like more modern it’s not the place to stay

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