Lapland Hotels Sky Ounasvaara

“An Amazing Stay”

We stayed here as a family of 3, booked via TUI (hotel shown as Forest Heights) and it was truly amazing. On arrival (of which I am glad TUI amended our original flights to a later time due to the strict check in times at the hotel), the hotel looked amazing. Slightly concerning that we had 3 fl… more

We stayed here as a family of 3, booked via TUI (hotel shown as Forest Heights) and it was truly amazing. On arrival (of which I am glad TUI amended our original flights to a later time due to the strict check in times at the hotel), the hotel looked amazing. Slightly concerning that we had 3 flights of stairs to walk up with suitcases and our snow-gear, but the steps had been gritted so felt relatively safe under foot. The reception was smaller than I imagined, but still looked beautiful and very welcoming. The room itself was lovely - albeit felt as if an additional bed had been 'squeezed' in. Be warned - there is zero storage in the rooms, so you will be living out of your suitcase for the entire time you are there! Once we had worked out how to tweak the heating in the room, it was really cosy. The front reception / bar area could have been warmer if the main entrance doors had been segregated a bit more. Even with the fire going (which the staff didn't build very big to make it last very long), it was extremely cold when the doors opened, so it wasn't the best place to sit for a long period and the doors continually opening and closing letting in all the cold air. The food in the hotel was really good. Plenty of choice to suit all tastes and a good mixture of local dishes. We did find some dishes were cold when we ate them - even though we anticipated them to be hot / warm at best. As we were there for Christmas, we were there for the 'Festive Feast'. Again - we found this to be really good. Drinks are expensive (alcohol especially). The surrounding area is simply beautiful and it is possible for you to walk to a local shop / mini supermarket which is apparently around 15 mins walk down a steep hill. Suggestion to the hotel - would it be nice for the hotel to supply a map of the local area to highlight any walks which people may want to go on to explore and also for any other local amenities? This could be part of a 'Welcome Pack'? As we had booked a package with TUI, we had a number of excursions booked to Winter Wonderland to do husky rides, reindeer rides as well as a visit to Father Christmas (on Christmas Eve) and also an Elf Adventure Day on Christmas Day. The whole thing was incredibly well run and organised, and the TUI rep was exceptional and you could clearly see absolutely loved being in that location. The hotel staff were incredibly helpful and accommodating and nothing was too much trouble for them. The hotel manager also would bring in his dog of which my daughter absolutely adored and the dog seemed to enjoy interacting with all the guests. Overall - the entire 4 days we were there were amazing, even if the temperature did drop to -20 degrees! I would thoroughly recommend this hotel to anyone - especially if you want to visit Lapland at Christmas!

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“Good But Could Be Better!”

We stayed as a family of 3 at February mid term. Staff are all lovely and very helpful. Rooms are small and not all rooms have a fridge, this was missed especially as the rooms are very warm so we couldn't keep any cold drinks. Our room was on the ground floor and overlooked the front of the hot… more

We stayed as a family of 3 at February mid term. Staff are all lovely and very helpful. Rooms are small and not all rooms have a fridge, this was missed especially as the rooms are very warm so we couldn't keep any cold drinks. Our room was on the ground floor and overlooked the front of the hotel, top tip - request a room on the first floor overlooking the slopes. The restaurant is lovely with amazing views, however, the menu is very limited and could benefit from a more 'international' offering. We also ate in the lobby bar - food was good and was served very quickly, however the menu is very small and could be improved. Also, whilst the lobby has a lovely view, it lacks cosiness due to the proximity to the main hotel doors which are constantly opening. Also, the fire isn't always lit which could be improved upon. This hotel has direct access to the chair lift (which is complimentary on arrival down to the ski rental shop) and is perfectly placed to take a 'green' run down to the bottom of the slopes. One thing to note is that the chairlift doesn't open until 2pm which didn't suit us as our lesson was at 2pm so we paid €24 for a taxi to get down to the ski rental shop. Also worth noting is that the chairlift closes at 4:30pm which isn't a bother if you have skis as the T-bar lift seems to run until at least 8pm (and starts from at least 10am). One thing that was very annoying - there is a hut for ski storage at the back door of the hotel BUT, you can only access it by getting a key from reception (which involves two trips as you have to return the key) - hotel can improve this by changing the lock (maybe by using a code or linking to hotel room card). Its about 15 mins drive to the airport and €45.

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“Great hotel, but not worth holiday surge pricing”

Our experience here was good! Front desk was helpful, in room sauna was devine. Its in the bathroom and takes time to warm up, but once it's going its really warm. Having the restaurant inside the hotel was SO helpful, but definitely make a reservation in advance. The room was quite small, and … more

Our experience here was good! Front desk was helpful, in room sauna was devine. Its in the bathroom and takes time to warm up, but once it's going its really warm. Having the restaurant inside the hotel was SO helpful, but definitely make a reservation in advance. The room was quite small, and there is no elevator in the hotel so we had to carry our bags up one (large ish) staircase. There were no bellman or staff to help with this. Over the holidays (between xmas and nye), the prices were outrageous compared to other times of year, and I don't think that was worthwhile. Everything else about the hotel was not remarkable. It seems like the benefit of staying here is if you are planning to ski (there is great access to a mountain) and we didnt ski, so we likely should have picked a different hotel.

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“Clean rooms, great service, excellent food, but frustrating key card and check-in issues.”

Here’s a more professional revision of your review, divided into two paragraphs for clarity: Upon arrival, we checked in with a booking for a twin room, a single room, and a premium room. While the twin room was fine, there was an issue with the single room as it was not the correct one. We had to… more

Here’s a more professional revision of your review, divided into two paragraphs for clarity: Upon arrival, we checked in with a booking for a twin room, a single room, and a premium room. While the twin room was fine, there was an issue with the single room as it was not the correct one. We had to return to the front desk, where, after some back-and-forth with an employee (a Colombian lady), we were finally assigned the correct room. Unfortunately, this process required hauling our luggage around the hotel, which was inconvenient. Additionally, we encountered repeated issues with the key cards. My key card needed renewal once, the single room’s card failed four times, and the premium room’s card failed once. This caused frustration, particularly after long days when all we wanted was to relax. On one occasion, we had to rely on a room service staff member to help us access our room after multiple failed attempts at obtaining a new key card from the front desk. Despite these inconveniences, the rooms were very clean, and the majority of the staff were exceptionally kind and helpful. The indoor restaurant was excellent, offering carefully prepared cuisine that was both delicious and of high quality. Overall, I would recommend this hotel for its service and dining experience, though improvements to key card functionality and front desk communication are needed.

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