Description
Facilities: The hotel has a lift and features 12 junior suites, 8 suites and 43 double rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Guests receive a welcome drink upon arrival. Amenities include a cloakroom and a baggage storage service. Wireless internet access in public areas (no extra charge) allows … more
Meals: Dining facilities include a dining room, a breakfast room and a café. Catering is provided by an à-la-carte restaurant with air conditioning (for non-smokers). Catering options include bed and breakfast, half board and full board. At breakfast, guests serve themselves at the generous buffet.
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- Entertainment
- Entertainment
- Club
- TV lounge
- Shops in hotel
- Aerobics
- Parking
- Parking
- Parking near the hotel
- Secure parking
- Valet parking
- Pets
- Pets allowed
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Indoor pool
- Kids' club
- Breakfast room service
- Room service
- Safe
- Fan
- Car hire
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Private check-in and check-out
- Wake-up call
- Sale of tickets
- Lockers
- Public bathroom
- Sun terrace
- Terraces
- Sale of tours
- Coffee machine
- Security service
- Coffee maker
- Hair dryer
- Banquet and event room
- Bike rental service
- Fireplace
- Medical service
- Wedding service
- Childproof doors
- Board games
- Babysitting service
- Cot
- Sun terrace
- Hair salon
- Medical centre
- Serviced office
- Conference centre
- Meeting rooms
- Gym and SPA
- Gym
- Wellness area with massage service
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Tumble dryer
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Smoking
- No smoking allowed anywhere in the hotel
- Smoke detectors in hotel
- Non-smoking rooms
- Bars
- Coffee shop
- Café bar
- Bar
- Tea and coffee in common areas
- Activities
- Bike rental
- Golf course
- Accessibility
- Wheelchair-friendly facilities
- Entrance with ramp
- Wheelchair-friendly access
- Minimum registration age without supervision
- 18
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Excellent
Based on 1165 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in a quiet and peaceful area
Showing 5 featured reviews out of 1165 TripAdvisor reviews
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david p
Thornham Magna, United Kingdom
29/12/2024
“Exceeds expectations”
Great value hotel. Beautifully decorated throughout, definitely uniquely boutique. No shortage of comfortable sofas and chairs, the hotel oozes comfort appeal wherever you choose to sit. There is a small fitness centre in the basement, a covered outside garden area, reception area inside with plush… more
Great value hotel. Beautifully decorated throughout, definitely uniquely boutique. No shortage of comfortable sofas and chairs, the hotel oozes comfort appeal wherever you choose to sit. There is a small fitness centre in the basement, a covered outside garden area, reception area inside with plush sofas and armchairs. The hotel is close to the flea market and the swanky shopping stores. No shortage of cash machines within yards of the hotel entrance. The staff are amazing, always available without being intrusive. Polite, friendly and professional, they are a credit to the hotel. The restaurant was quiet most lunch and evening times but it had an outside balcony area and spacious tables and chairs. The food was limited in some respects, particularly for vegetarians, but the quality and price was very good. Breakfast was faultless with an impressive array of every food imaginable. The wine list may be pricey for some but the quality was first class. The hotel room was spacious, as was the bathroom with a large walk in shower. One minor fault was how warm the hotel room was. The thermostat was set at 24 degrees and couldn’t be changed but the bathroom had no heating. Opening the bathroom door lowered the temperature in the bedroom which was good. The bathroom had frosted glass windows but no blinds which was not ideal when you put the light on as the building opposite was about 20 feet away. Seemed odd. Overall this hotel for the price, convenience of position plus the standard of service is hard to beat.Spent a week here over Christmas and very relaxing it was too.
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maria t
29/11/2024
“Great breakfast. Great location”
Special and unique decoration. The suite I stayed felt like home, very cozy and comfortable.The location is the most central and metro station in 1 minute. Excellent breakfast. One of the best I have tried so far. The staff was very polite, with professionalism.
M
malcolmt465
Chelmsford, United Kingdom
26/11/2024
“Far exceeded my expectations for the price.”
Our five day stay was perfect. The room, a family room athough we only booked the most basic, was spotlessly clean and comfortable and very well equiped with coffee/tea making equipment and small fridge. The complementary breakfast was very generous with a good choice of cold and hot dishes and fre… more
Our five day stay was perfect. The room, a family room athough we only booked the most basic, was spotlessly clean and comfortable and very well equiped with coffee/tea making equipment and small fridge. The complementary breakfast was very generous with a good choice of cold and hot dishes and fresh fruit. The staff were all smart, helpful and professional. All of them, the bellboy, the receptionists, the housekeepers and the waitresses. Even the short blonde lady taking care of the breakfact pastries showed a clear pride in her job. The management can be proud. Coupled with an excellent location close to the Metro, what is there not to like. Maybe the painting of the mermaid above the bed!
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W7548PKsteveb
24/02/2025
“Great staff and very sincere warm welcome”
Great service from the lovely staff.Our room 304 was a little tired in places and decor, different but room clean warm and comfortable. I would come back with out question but would prefer a different room because of the decor.Breakfast had a very good choice but sadly we only made it once in 3 day… more
Great service from the lovely staff.Our room 304 was a little tired in places and decor, different but room clean warm and comfortable. I would come back with out question but would prefer a different room because of the decor.Breakfast had a very good choice but sadly we only made it once in 3 days. lol.
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Graham B
Manchester, United Kingdom
25/11/2024
“Dreadful room allocated on arrival”
Spent 2 nights here at the end of a cruise, booked via Imagine Cruising UK. Arrived around 9:45 am and was able to check in and store luggage and told room would be ready at 3pm. On our return we were given the key to room 103 and told luggage was already in the room. On entering the room my wife a… more
Spent 2 nights here at the end of a cruise, booked via Imagine Cruising UK. Arrived around 9:45 am and was able to check in and store luggage and told room would be ready at 3pm. On our return we were given the key to room 103 and told luggage was already in the room. On entering the room my wife and I were literally gobsmacked. This is a room designed for a disabled person not a normal couple. It had a double bed pushed up against a wall meaning there was only access from one side. The bathroom had a hand held shower only, no bath, no worktop to place toiletries etc., a disabled adapted toilet, dreadful. Also it was opposite a large fridge making lots of noise. All in all a dreadful room to allocate to us. We immediately went back to reception to ask for a room change. The receptionist was responsive but clearly could not make an immediate decision. She made a couple of calls, spoke to other people and eventually told us to go back to the room and she would see what she could do. Around 1 hour later we were told we could move to room 401 which was a lot better but still in the “more basic” category of room for this hotel. We know this because others we had travelled on the cruise with described their rooms which all sounded much better than ours. So a very, very disappointing start to our stay. To be fair the breakfast is good and in general the staff are fine. But to give us such a dreadful room on arrival is to me, unforgivable and spoilt our stay.
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