Riad Karmela

“Thank you for all the staff ”

We stay in this place 5 nights. Amazing hotel good service wonderful staff big welcome and friendly the room was great and very clean the food was excellent and delicious we highly recommend this hotel it's near to any where you need to visit in marrakech we highly recommended

“A home away from home”

I don't think I have enough words or the ability to explain just how wonderful our stay at Riad Karmela was. The whole time I was there I felt like I was at home, nothing was ever a problem and we were treated with the utmost respect and care. It became almost like a sanctuary after our days of exp… more

I don't think I have enough words or the ability to explain just how wonderful our stay at Riad Karmela was. The whole time I was there I felt like I was at home, nothing was ever a problem and we were treated with the utmost respect and care. It became almost like a sanctuary after our days of exploring, to come back to. The courtyard was peaceful and my favourite place to relax. With regards to general feedback, the check in process was smooth. We were offered many options of excursions and we were able to have an amazing traditional Hammam experience within the Riad itself, which was very convenient. Breakfast every morning had plenty of varieties. There was always food and drinks available, and we had some delicious food both at lunch and dinner. Huge compliments to the chef! At dinner time there was sometimes a guitarist who was very pleasant to listen to. Our room was spacious and traditional and always cleaned. They ensured that my friend and I were safe (being two young girls) and escorted us to and from taxi's at night-time (a grateful mention to Ibrahim who did this for us many times), as well as arranging taxi's for us. They were patient with our requests and nothing was ever an inconvenience for them. The location was amazing as it was a very short walk to the main square and surrounded by souks. I have to pay a special reference to some of the staff members of whose names I can remember (apologies if I have spelt anyone's name wrong). The thing that struck me the most about the staff was that they were always smiling. I have never experienced customer service like it. They had this warm energy about them which makes the Riad feel like a home. Fatima who works at the front desk is a wonderful person. She was so thoughtful and kind and she gave us many suggestions on places to eat and see. She really understood our taste. When I had an allergic reaction, she helped me to get the correct medication. She was honestly one of the best things about my trip and I am happy to have met her. She is an asset to the Riad. The other staff members Majid, Amine, Mohammed and Hakim to name a few were all very caring and went above and beyond to make us have a good time and to help us feel comfortable at all times. I can't say thank you enough to them. They are all incredibly hard-working and humble people. I will never forget the memories I had in this place. I wish the best for everybody working here as they truly deserve it. The owner has really created a special and memorable place with Riad Karmela and he should be proud of everyone there. I would be honoured to have the pleasure to visit again :) I would recommend Riad Karmela to anybody who wants to have a true authentic and homely experience in Morocco.

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“Great experience! Highly recommend”

I had a very pleasant stay at Riad Karmela during my visit to Marrakesh and I would like to thank the lovely staff at the Riad for this. Fatima at reception was absolutely amazing- very friendly, professional and helpful with great recommendations for everything from shopping to restaurants that … more

I had a very pleasant stay at Riad Karmela during my visit to Marrakesh and I would like to thank the lovely staff at the Riad for this. Fatima at reception was absolutely amazing- very friendly, professional and helpful with great recommendations for everything from shopping to restaurants that were vegetarian friendly. Thank you Fatima! Amine-where to begin for Amine! We absolutely love Amine. He is very professional and friendly. He made sure my friend and I were looked after at all times and made us feel at home. Special thank you to Amine! Riad Karmela would not be the same without you. Not to forget the rest of the staff! Majid, Mohammed and lastly Hakim- who worked the night shifts and organised our nightly taxis, security at night, breakfast for early morning check out- very hard working and made sure my friend and I were safe when travelling to and from places in the evenings. The food was also delicious at the Riad- we regularly had lunch and a couple of dinners (thank you to the chef- apologies I cannot remember your name) I would highly recommend Riad Karmela!

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“Amazing Cultural Experience”

After originally booking a luxury hotel we decided to cancel that and try riad KARMELA a try and boy are we glad! Every moment of our stay was made nothing short id memorable by Said and Mohammed. We were treated like family staying in a guest house. The level of service was unbelievable and th… more

After originally booking a luxury hotel we decided to cancel that and try riad KARMELA a try and boy are we glad! Every moment of our stay was made nothing short id memorable by Said and Mohammed. We were treated like family staying in a guest house. The level of service was unbelievable and the food checked all the boxes. There is nightly music by a guitar player, and wood burning fire places for a romantic evening in from the chaos of the Medina. I cannot imagine staying anywhere else in Marrakech! Our apartment was spacious and we had a private roof terrace space. Thank you Riad KARMELA for making us feel welcomed and like family!

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