Parador De Ceuta Hotel La Muralla

“Such a pity This hotel lets the Parador name down !”

Great Parador - sadly the rooms are in need of a major renovation. ( Just do the whole hotel while you're about it). We were warned that there may be a slight smoke smell in the room - couldn't be that bad we thought ? Wrong. The smell was not smoke but a faulty sewage system to the awful show… more

Great Parador - sadly the rooms are in need of a major renovation. ( Just do the whole hotel while you're about it). We were warned that there may be a slight smoke smell in the room - couldn't be that bad we thought ? Wrong. The smell was not smoke but a faulty sewage system to the awful showers that have been placed where there was a bath. 10/10 for the shower part of the bath but 0/10 for using a wooden base covered with slippery roof paint. Most dangerous to use this shower as it is so slippery. The connection between the sewer and mains water and outlets is faulty. But then - I am sure you do not need paying guests to inform you on how to fix this absolute mess. It is absolutely disgusting to allow anyone to sleep in this room let alone use the bathroom the following morning. We did manage to get the smell away that night by closing all the floor vents with beautiful Parador white towels. The floors need to be mopped and cleaned not just swept. You need 10 cleaners for 10 days cleaning every single room until they are clean again. Check that the curtains close. Check the black out curtains - they need urgent cleaning / replacing. Check that the beds do not squeak. Windows and mirrors cleaned all the way up to the top and not only to where the cleaner can reach. Get a woman - who cares - in charge of the cleaning. Great reception staff ! Mr. Manager - please don't give me your usual copy and paste response - I will not be coming back but fix fix and fix some more for future unsuspecting visitors to your lovely area.

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“Good price and good location.”

I stayed here at the Hotel for 2 nights, whilst visiting Ceuta. The only downside was the 'Drain smell' in my room (although I left the door open, which helped get rid of it). The hotel is a bit old fashioned in regard to the furniture and the very big key fob, which did weigh a bit...... Howeve… more

I stayed here at the Hotel for 2 nights, whilst visiting Ceuta. The only downside was the 'Drain smell' in my room (although I left the door open, which helped get rid of it). The hotel is a bit old fashioned in regard to the furniture and the very big key fob, which did weigh a bit...... However, there are many positives. My room was a good size and had a comfy bed. The view from the Balcony was very nice (Pool Side) and it was nice to just sit on the balcony and relax. The bathroom was adequate size and clean. There is a safe, TV, aircon and minibar in the room (which was not to pricey), but that was about it. There was no noise from the outside (although, it was winter time and outside pool area was closed). The hotel has a bar, which was well stocked and reasonably priced. We had breakfast on the morning we left. There was the usual buffet style and also a choice of cooked breakfast. All of which was nice. The staff were friendly and helpful. The selling point for me was the price and location of the hotel. It is a 10/15 min walk from the ferry port and a short walk into town/ tourist attractions. I would stay here again if I visit Ceuta.

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“OK - not sure we would return”

Our room was a bit small, but it was comfortable enough. I agree with previous reviewers who said that the hotel and the rooms were a bit old fashioned. The bed was comfortable and there was little noise. The wifi was not consistent, and frequently the connection dropped. We had a good view of … more

Our room was a bit small, but it was comfortable enough. I agree with previous reviewers who said that the hotel and the rooms were a bit old fashioned. The bed was comfortable and there was little noise. The wifi was not consistent, and frequently the connection dropped. We had a good view of the Straits of Gibraltar and the view of the sun on the east side of Gibraltar was great. The breakfast was very good. Staff were very pleasant and helpful. The location is excellent, being equidistant between the ferry terminal and the main squares in the centre of town. The Plaza de Africa is a magnificent square right outside the main door of the Parador. The Murallas Reales, the Royal Walls, Ceuta’s most impressive sight, are less than 5 minutes away. I guess that we are too used to staying in apartments or studios. We stayed in 34 apartments or studios in 2024 and only 3 hotels.

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“OK hotel. Needs modernising.”

We stayed at this hotel in May at the start of the summer season. It is an OK hotel but is in need of modernisation. No modern room key cards here. Big bulky old fashioned brick keys which weigh you down if you try to carry the key in your pocket. The rooms are serviced and cleaned daily but TV … more

We stayed at this hotel in May at the start of the summer season. It is an OK hotel but is in need of modernisation. No modern room key cards here. Big bulky old fashioned brick keys which weigh you down if you try to carry the key in your pocket. The rooms are serviced and cleaned daily but TV doesn’t work. The mini bar however in the rooms is very cheap. The beds are sadly rock hard. I had back ache by the end of the first night of our week long stay. As for breakfast, there is a good choice of breakfast but they do not advertise the cost of breakfast and seem to make it up day-day. Being the start of the summer season, it was disappointing the pool was not available. The city pool was however available, but forget asking the male members of staff if you can borrow a hotel towel to take to the city pool. We was told no even though when we challenged them what would we use if the hotel pool was open, they replied the hotel towels! As for the staff, the women are very friendly, but the male members of staff are not so pleasant and you can tell they have worked here many years and the younger members of staff or women seem scared to challenge them. It’s ashame I couldn’t rate this hotel higher as it has potential which needs a leader with a vision to unlock its potential through a modernisation programme and replacing some members of the team.

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