Description
Facilities: The hotel has a lift and features 60 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace cr… more
Meals: Dining facilities include a restaurant, a dining room and a bar. A delicious breakfast provides energy for the rest of the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.
- Parking
- Parking
- Pets
- Pets allowed
- Restaurants
- All-inclusive restaurant
- Gym and SPA
- Gym
- Other
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Multilingual reception staff
- Entertainment
- TV lounge
- Smoking
- No smoking allowed anywhere in the hotel
- Smoke detectors in hotel
- Services
- Breakfast room service
- Room service
- Safe
- Newspapers
- Fan
- Foreign currency exchange
- Fax / Photocopier
- Luggage storage
- Wake-up call
- Gardens
- Public bathroom
- Terraces
- Security service
- Microwave
- Coffee maker
- Hair dryer
- Banquet and event room
- Bike rental service
- Fireplace
- Wedding service
- Serviced office
- Conference centre
- Meeting rooms
- Activities
- Golf course
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 3.00 pm h — Check-out before: 11.00 am h
- Minimum registration age without supervision
- 18
Good to know
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Excellent
Based on 1649 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Folkestone
Showing 5 featured reviews out of 1649 TripAdvisor reviews
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Elizabeth L
Farnham, United Kingdom
01/01/2025
“Lovely hotel”
Superior room was lovely, big and very clean. Meal in restaurant was very good quality and the staff were amazing. Prices in bar area very steep however this is often the case in hotels. We would recommend this hotel it’s opposite the seafront.
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L7666LUtarad
30/12/2024
“Gem in Folkestone”
Lovely accommodation in a nice quieter part of Folkstone, but with easy access to the bustle. Staff are super friendly. Rooms are spacious and decorated well. Bathroom was clean and fresh. The bar had a really nice atmosphere. Would highly recommend
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Sara A
29/12/2024
“Christmas perfection”
VIP service for you and your dog! I can’t praise this establishment enough: the level of service was exceptional and the staff were so professional, they literally couldn’t have done more to make us feel welcome and comfortable. The food was delicious and very reasonably priced considering the high… more
VIP service for you and your dog! I can’t praise this establishment enough: the level of service was exceptional and the staff were so professional, they literally couldn’t have done more to make us feel welcome and comfortable. The food was delicious and very reasonably priced considering the high quality of the hotel itself. Comfy beds, beautiful surroundings; all in all the perfect stay. Thank you!
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Django987
Portsmouth, United Kingdom
29/12/2024
“Excellent and enjoyable stay.”
We stayed for 2 nights and booked the Junior Suite as we wanted a bit of a treat and a treat was exactly what we received. From the time we arrived through to the time we left, all of the staff we encountered made us feel welcome and they couldn't do enough for us. Our room was on the first floor… more
We stayed for 2 nights and booked the Junior Suite as we wanted a bit of a treat and a treat was exactly what we received. From the time we arrived through to the time we left, all of the staff we encountered made us feel welcome and they couldn't do enough for us. Our room was on the first floor and had everything we needed. The four poster bed and spa bath were added bonuses. The room was extremely large, clean and well appointed. We heard absolutely no noise at night and the blackout curtains in the room really do block out the light - complete darkness and silence ensured excellent sleep. We partook of a few cocktails in the Bay Tree Bar and I have to say, they were quite possibly the nicest we have tried. The bar staff certainly know their stuff and it was very entertaining to watch but also very tasty to drink. Whilst we couldn't park in the car park, we easily found spaces in the side street which were free of charge. Reception also said that they can provide parking permits for the street for a charge of £6 which I felt was really reasonable. Breakfast was great. As vegans we were very pleased with the selection available. The kitchen cooked us some extra sausages and bacon which was really nice and we left well fed each morning. The only downside we found during our stay was the lack of plant based/vegan options in the restaurant in the evening. The menu advertised at least three main dishes but only one was available - the burger. We had this the first night but really didn't fancy it the second night so opted for a club sandwich the following night (it was nice but a hot meal would have been preferred). We were told it was supplier issues which it could well have been but it was just disappointing that's all. All of the staff we encountered during our stay were very polite, professional and very helpful. Special shout out goes to the restaurant manager - sorry, I didn't get her name - but she was exceptionally good. Always checking if everything was ok but not in an intrusive way. She ensured everything was available and when we had to wait a bit longer than normal for our meal, she automatically deducted some of our drinks cost as a result. A very nice touch. Would we stay here again? Absolutely we would. Loved every minute of it.
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403mandyb
Bromley, United Kingdom
01/01/2025
“Fabulous NYE break”
Lovely NYE stay. Staff fabulous - very attentive and helpful. Room as described “cosy and small” but fine for one night. Sea view was a bonus. Surprisingly quiet at night considering it was NYE. Great atmosphere in the bar with DJ to see the New Year in. The breakfast was good - whole stay was … more
Lovely NYE stay. Staff fabulous - very attentive and helpful. Room as described “cosy and small” but fine for one night. Sea view was a bonus. Surprisingly quiet at night considering it was NYE. Great atmosphere in the bar with DJ to see the New Year in. The breakfast was good - whole stay was great value. Thoroughly enjoyable will be back.
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