The Langham Boston

“Pricey but worth it”

This hotel is beautiful. Comfortable rooms, impeccable customer service. Just very expensive. The pool and health club areas are top notch!

“Wonderful Family Trip”

My family and I traveled to Boston for my daughter’s 3rd birthday. We chose to stay at the Langham because it was within walking distance of the aquarium and Children’s Museum. The location was perfect. There was so much to do and so many good restaurants within walking distance. Our room was beaut… more

My family and I traveled to Boston for my daughter’s 3rd birthday. We chose to stay at the Langham because it was within walking distance of the aquarium and Children’s Museum. The location was perfect. There was so much to do and so many good restaurants within walking distance. Our room was beautiful. We stayed in the family bi-level suite. It was bright, spacious, welcoming and cozy. The staff set up a little tent for daughter and left balloons for her, which she loved. Despite being a luxury hotel, it was very welcoming and not stuffy. Our room included access to the Langham Club, which was totally worth it. The food was great, especially the breakfast. The pool was perfect for a quick swim. 10/10 would recommend this hotel. I will definitely be staying there the next time I travel to Boston. I honestly can’t think of a single criticism!

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“Stylish, Proper, and Elegant in Boston”

Located in the old Federal Reserve Bank of Boston, we've only been to the pub on the first floor in the past. Finally had a chance to stay overnight and were treated to sumptuous rooms w/ great bedding, reasonable showers with plenty of hot water. Nespresso machines in each room is nice. But there… more

Located in the old Federal Reserve Bank of Boston, we've only been to the pub on the first floor in the past. Finally had a chance to stay overnight and were treated to sumptuous rooms w/ great bedding, reasonable showers with plenty of hot water. Nespresso machines in each room is nice. But there's also a tea kettle for a proper cuppa. Our first room had been recently cleaned with a rug shampoo and we asked to change because there was a lingering odor (not yet dry) and were immediately and so very politely accommodated. We had a park view from one of the top floors and could see out the very large slanted windows .. the miserable weather outside. But inside it was warm and toasty with 2 TVs and a comfortable couch. Free shoe shine - wasn't wearing my dress shoes this trip. Umbrella in the closet came in very handle for our walk to dinner. Breakfast in Grana was a treat - a restaurant we hadn't been able to get to as it only serves until 2 pm. The staff were efficient and polite and the food was very tasty. There was a mobile coffee maker in the lobby in the morning, but we had no need for that this trip. It's a busy place with many guests moving thru and even more during school vacation week. But the staff were very much up to the crush of extra visitors.

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“Langham Letdown”

I've stayed at Langham properties in Xintiandi, Hong Kong, and NYC multiple times, and each occasion had been an exceptional experience. So, I had high expectations on the service level, but I was left underwhelmed. We booked this property last minute via AMEX, securing an Executive Club room (75… more

I've stayed at Langham properties in Xintiandi, Hong Kong, and NYC multiple times, and each occasion had been an exceptional experience. So, I had high expectations on the service level, but I was left underwhelmed. We booked this property last minute via AMEX, securing an Executive Club room (758) for 3 nights. Because of the nature of our last minute booking, we were advised via email in advance that while there were 4 of us (2 adults and 10 and 13 yo), only myself and my wife would get free access to the lounge. The email was tacky, but no worries as we had the AMEX perks of experience credit and breakfast. Yet, upon check-in on Sunday night, we were advised again of the policy on the lounge. The front desk attendant seemed to go out of her way to detail the policy and reinforced that the lounge had just been renovated, so they would charge us if our kids stepped foot in its 'hallowed' halls. Again, we weren't children and didn't require the reminder. Other issues with the hotel: - Long waits for tables. When we arrived on Sunday night, we decided to eat dinner at Fed. When we looked inside, it was half empty, yet we were told by the hostess that we would have to wait for 20+ minutes for a table. I'm not sure who was planning to come to Fed at 830p on a Sunday night, particularly when it was 5 degrees outside. Further, when we went for breakfast at Grana at 930a on Monday, we had to wait for 30+ minutes for a table. I can tell you that the food quality at both locales was merely ok and certainly not worth the price tag. - Laundry delay. We sent 1 article of clothing for cleaning on Monday morning, yet we had to call 3x on Tuesday afternoon before it was delivered to our room. - Water temp. Shower water temp never really got very hot. - Soap and shampoo dispensers. The nozzles on both were broken and we had to keep shoving them back in. Some pros - Room is quite well laid out for 400 sq feet with a decent sofa bed, and there's ample room to move around. - Gym has ample cardio equipment and a separate weight room area. Its multi level as there's also nice Echelon mirrors downstairs, adjacent to the pool. The indoor pool is spotless and quite comfortable. - Lounge. Its nice space with a modest breakfast buffet every morning. They do provide ample snacks and drinks throughout the day. There are also several games for folks to play which was beneficial given how cold it was outside. The above issues may seem quite minor, but for a 5 star hotel, its the little things that matter. In fairness, the manager tried to rectify the situation on the last day by sending us a nice cart of fruit and cupcakes (although the cupcakes were very dry). And, she permitted our kids to access the lounge. Nonetheless, I visit Boston for work about 8x a year, and its unlikely that I will consider the Langham in the future, and it certainly soured me on other Langham properties.

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