Marriott San Francisco Fisherman's Wharf

“Surprisingly nice”

Nice spacious lobby/restaurant, good fitness, large clean rooms, helpful front staff, good location , it is near fisherman’s woofed, lots of restaurants, nearby, and the famous San Francisco tram stops just a few steps almost from the hotel. Only minus is the internet does not work very well.

“Friendly Front Desk, But Service Shortfalls and Fees Leave a Sour Note”

Check-in was great—quick, smooth, and the front desk agent was friendly and knowledgeable. It gave me high hopes for the stay. Unfortunately, things started going downhill from there. The hotel itself feels tired and in need of an update. My king bed had two flat sheets instead of a fitted one, wh… more

Check-in was great—quick, smooth, and the front desk agent was friendly and knowledgeable. It gave me high hopes for the stay. Unfortunately, things started going downhill from there. The hotel itself feels tired and in need of an update. My king bed had two flat sheets instead of a fitted one, which meant the sheets slipped and bunched up all night. For a brand like Marriott, that is a basic detail that should not be overlooked. The real letdown came at checkout. I asked for a luggage cart and was told, “We do not have anyone to bring one, you will have to get it yourself.” I have worked in hotel management for over 15 years—many of those at Marriott and Hilton properties—and I found that response unacceptable. If there is no bell staff available, a front desk agent should step in and assist. Hospitality means helping the guest, not passing off responsibility. That mindset was clearly lacking. Then there is the $30 destination fee. Yes, it includes a food and beverage credit, but let us be honest—you are going to spend more than $30 at the on-site food outlet anyway. So you are not really saving anything. It is a forced expense disguised as a perk, and it feels more like a revenue tactic than a value-add for the guest. In short, this hotel has potential, but it is missing the mark on the details that make a stay truly feel like Marriott quality. A few fixes in service attitude and transparency around fees would go a long way.

less

“Nice stay. Good location.Two very annoying things that made it lose stars”

I wrote a long review but it didn’t save. In short, $30 amenity fee very annoying but at least can use it to get dinner but who wants to eat at the hotel when in San Francisco a food mecca. Very annoying and can’t get out of paying. At the restaurant breakfast, the waiter was extremely rude by … more

I wrote a long review but it didn’t save. In short, $30 amenity fee very annoying but at least can use it to get dinner but who wants to eat at the hotel when in San Francisco a food mecca. Very annoying and can’t get out of paying. At the restaurant breakfast, the waiter was extremely rude by circling and pointing out the tip box and the suggested tip FOR A BUFFET. 25% suggested are you insane? I am a good tipper but for him to do this the first day and again the second day made me angry. You don’t know me. Why are you assuming that I don’t know that I’m supposed to tip. The service was fine but REALLY circling and pointing it out while handing the bill to me? TACKY. I gave 10% but almost didn’t even do that because I was so annoyed. Do better.

less